These General Conditions of Sale govern the offer and sale of products and services provided on the site (hereinafter referred to as the "Site") intended for end consumers (pursuant to art. 3, paragraph 1, letter a, of the Consumer Code, "consumer" means the natural person who acts for purposes unrelated to any business, commercial, craft or professional activity that may be carried out). If the customer is a professional operator or who, in any case, acts in the exercise of an independent commercial or professional activity, he is invited to operate on the B2B platform, which can be accessed, upon registration of his VAT number, at http : //

We invite you to read carefully, making sure that you fully understand the terms and conditions before using the Site.

The products and services purchased on the Site (hereinafter referred to as "Products") are sold by Alma S.r.l. (hereinafter referred to as Alma), with registered office in Naples at Via Duomo 350 and executive and operational headquarters in Naples at the Centro Direzionale Isola E3, registered in the Naples Company Register REA 900529, VAT number 07660351219, licensee of the brands "Assolo" and "Assolofashion".

Detailed information about the details that allow you to contact Alma quickly and to communicate directly and effectively with it, also in order to request information, send communications, request assistance or submit complaints are present in the "Help & Contacts" section of the Site or may be requested at the email address:

Brands, logos and other distinctive signs of various kinds present on the Site belong to their respective owners.

The use of trademarks, logos and other distinctive signs, including the reproduction on other Internet sites, by unauthorized third parties is prohibited.

The contents of the Site (texts, graphics, images and animations) and in particular the Assolo and Assolofashion brands are protected by copyright: therefore, among other things, their reproduction and publication in any form is prohibited without written authorization from Alma.

The following general conditions of sale apply to every purchase of Products through the Site.

1. Scope of application and conclusion of the contract

1.1 The offer and sale on the Product Site constitute a distance contract governed by art. 49 and following of the Legislative Decree 6 September 2005, n. 206, as modified by Legislative Decree n. 21/2014 ("Consumer Code"), and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.

1.2 Customer is the person (natural or legal) who makes a purchase on the Site, accepting the General Conditions of Sale (hereinafter, Customer).

1.3 The purchase of the Products on the Site is allowed only to people who at the time of the order have reached the age of 18 (eighteen). By purchasing on the Site, the Customer therefore declares to be of age. If the customer is not of age, Alma will not accept his order

1.4 The Customer is required, before proceeding with a purchase, to read these General Conditions of Sale and to accept them by affixing a flag in the indicated box. At the time of purchase, therefore, these General Conditions of Sale are generally and fully accepted, also as regards the sections referred to here via direct link to other sections of the Site. In any case, the General Conditions of Sale are made available available to the Customer from Alma in the "Terms & Conditions" section of the Site and their storage and reproduction is permitted.

1.5 The Customer undertakes to verify the correctness of the data in the order confirmation e-mail and to promptly report any errors or omissions to Alma.

1.6 The applicable General Conditions of Sale are those in force on the date of transmission of the purchase order. They can be changed at any time by Alma. Any changes will be in force from the moment of their publication on the Site. Before placing an order, customers are therefore invited to access the Site to check the applicable General Conditions of Sale.

2. Purchase on the Site

The purchase of the Products on the Site can only take place after registration and is allowed only to customers who have the quality of consumers

Alma is a virtual retailer that builds its commercial offer as well as on the goods present in its warehouses, also on the basis of the availability communicated by its suppliers. The Site is constantly updated automatically in order to ensure maximum correspondence between the availability communicated by the suppliers and those indicated on the Site.

However, it may happen, also because of the possibility that multiple users simultaneously purchase the same Product, that the ordered Product is no longer available after the transmission of the purchase order. In this case, the Customer will be promptly informed by e-mail, the purchase order will be canceled and the Customer who has already made the payment (see Prices and Payment section), will be promptly refunded the full amount paid.

3. Information directed to the conclusion of the contract

3.1 In accordance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Alma informs the Customer that:

A. To make the purchase of one or more Products on the Site, the Customer must complete an order form in electronic format and transmit it to Alma electronically, following the instructions that will appear on the Site from time to time. Before proceeding upon transmission of the order form, the Customer must accept the General Conditions of Sale. Once the order form has been registered, Alma will send the Customer the order confirmation containing the following email address: a summary of the General Conditions of Sale, information relating to the essential characteristics of the product purchased, a detailed indication of the price, the means of payment used, delivery costs and any additional costs;

B. the order form will be filed in Alma's electronic database for the time necessary to execute it and, in any case, in accordance with the law. To access their order form, the customer can follow the procedure referred to in article 8.2 below.

3.2 The languages ​​available to customers for the conclusion of the contract are Italian and English.

4. Product availability

4.1. In the information sheet relating to each Product there will be a special section containing information on the availability of the Product and the expected average delivery times.

4.2. Alma constantly checks that all the prices indicated on the Site are correct, without however guaranteeing the absence of errors. In the event that an error is found in the price of a product, Alma will give the Customer the opportunity to reconfirm the purchase of the Products at the correct price or to cancel it.

4.3. In case of unavailability of the ordered Product, the Customer will be promptly notified by e-mail and, in any case, within thirty days from the transmission of the order. In the event that he has already paid for the Product and opts for the resolution of the contact, Alma will refund the total amount paid for the Product without delay (see section Methods of Payment).

5. Product information

5.1 Each product is accompanied by a Technical Data Sheet which illustrates its main characteristics on the basis of the information provided by the producers of the goods.

Alma will do its best to ensure that the images of the Products published on the Site represent as faithfully as possible the Products offered for sale. The colors of the Products, however, may differ from the real ones due to the settings of the computer systems or computers used by users for their display. Furthermore, the images of the Product in the Technical Data Sheet may differ in size or in relation to any accessory products, the images may also differ in some color or variant details. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the Customer will prevail.

6. Limitations of use

The products and items sold by Alma have not been tested for medical applications or for joint use with medical-surgical devices of any kind and nature. Likewise, Alma's products have not been tested for application in the context of nuclear activities or in the aeronautical field. Therefore, Alma products must not be used in these areas, for which Alma assumes no responsibility for malfunctions and / or damage to things or people.

Unless otherwise indicated, the methods of use of the item or product purchased, with particular reference to its safety, are indicated in the "technical data sheets".

7. Prices

7.1. All prices published on the Site are in Euros and are inclusive of VAT in the Italian language display. Delivery costs, which may vary in relation to the chosen delivery method, location, quantity of products or in relation to the payment method used, will be specifically indicated in Euro (€) in the Technical Sheet and in the order summary, as well as in the order confirmation e-mail.

7.2. Alma reserves the right to change the price of the Products at any time and also, possibly, several times during the same day. It is understood that the price of the Product that will be charged to the Customer will be that indicated on the Site at the time of the order and that any changes (increasing or decreasing) subsequent to the transmission of the same will not be taken into account.

7.3. In the event that a List price is indicated above the price of a Product, the latter indicates the price recommended to the public by the manufacturer through the distribution chain. Some stores or large retailers may sell this product permanently or on offer at a lower price than that indicated on the Site.

8. Purchase orders

8.1. In the order confirmation e-mail, in addition to the information referred to in article 3.1 above, the Customer will also find the indication of the "Customer Order Number", which he must then use in any subsequent communication with Alma, as well as the summary of all Customer data entered in the order. The Customer undertakes to verify its correctness and to promptly communicate any corrections through the Online Customer Service, which can be contacted through the following email: or by accessing the "Help & Contacts" section of the Site.

8.2. The customer who made the purchase will be able to access their order and check its status by accessing their personal profile through the "Your orders" section of the Site.

8.3. Alma reserves the right not to entertain commercial relations with certain subjects. Furthermore, Alma reserves the right not to accept or cancel any orders (in the event of a Customer who does not give guarantees of solvency, or of incomplete or incorrect orders, or even in the event of unavailability of the Products), regardless of whether the payment has been received or not, notifying the customer by fax, telephone or e-mail within 48 (forty-eight) hours (excluding Saturdays and holidays) from receipt of the order. In the event that Alma does not accept or cancel an order for which payment has already been made, Alma will promptly refund the entire amount received, in the manner that will be indicated by the Customer for this purpose. Furthermore, it remains understood that the return of the price represents the only charge borne by Alma for the non-acceptance or cancellation of the order, as any form of liability borne by Alma is excluded in this regard.

9. Transfer of risk and ownership

As required by art. 63 of the Consumer Code, the risk of loss or damage to the Products, for reasons not attributable to Alma, is transferred to the Customer only when the latter, or a third party designated by him and other than the carrier, enters materially into possession of the Products.

However, the risk is transferred to the Customer already at the time of delivery of the goods to the carrier if the latter has been chosen by the Customer and this choice has not been proposed by Alma, without prejudice to the Customer's rights towards the carrier.

10. Method of payment

Alma provides the following payment methods for purchases:

• Cash on delivery for amounts not exceeding 1,000 (one thousand) Euros (VAT included) exclusively for peninsular Italy;

• VISA credit card, MasterCard and American Express

• Paypal (VISA, VISA Electron, MasterCard, Postepay, Carta Aura and American Express circuits)

• Early transfer.

Conditions and methods of payment are specifically and detailed in the "Prices and payments" section ition for remote area "), the exact amount of which will be clearly indicated during the purchase procedure and before the transmission of the order.

11. Methods, costs and terms of delivery

11.1 The deliveries of the Products are made all over the World, without prejudice to any limitations specifically indicated in the Product Data Sheet, to the destination address indicated by the Customer in the order form. In case of doubts about the reachability of the destination, the Customer can ask for information through the "Help & Contacts" section of the Site.

11.2 Delivery costs are charged to the Customer, unless otherwise indicated in the Product Data Sheet. The same document indicates the transport costs of the single product, if it constitutes the only purchase. The total amount of transport costs may vary in relation to the delivery methods and above all on the basis of any further products that the customer decides to buy. The exact amount of transport costs will then be indicated in the cart and in the purchase summary, before the order is sent.

For the delivery of the Products in certain territorial areas, specifically indicated during the purchase procedure, the payment of a surcharge may be required ("contribution of shipping costs for remote area"), the exact amount of which will be clearly indicated during the purchase procedure and before sending the order.

11.3 In the order summary and, therefore, before the Customer proceeds with the transmission of the same, the total price of the order will be indicated, with separate indication of the delivery costs and any other additional expenses. This total, which will also be indicated to the Customer in the order confirmation e-mail referred to in art. 3.1 above, will constitute the total amount due by the Customer in relation to the Product. Nothing is owed more by the customer than this amount.

11.4 The delivery of what is ordered is on the ground floor of the indicated house number and, in any case, in a place accessible to the normal means of transport in use by the carrier used. The Customer acknowledges that the person in charge of delivery may desist from the execution of this assignment if, after a reasonable period of time has elapsed from the notice to the recipient or his / her person in charge of the availability to make the delivery, no one comes to physically receive the shipment: this circumstance will indeed be equated to the absence of the recipient.

Unless otherwise agreed, the fees due for any accessory services requested must be determined at the time of departure and charged to the Customer.

Service hours for pick-up and drop-off operations - Pick-up and drop-off services will normally be carried out from 8.00 to 18.00. In any case, the times indicated by the Company for the collection or return of the goods are not mandatory. Unless otherwise agreed, the collection and delivery service does not take place: a) on Saturdays and Sundays, b) on weekdays, c) during the weekday closing period, d) on days and times when , by administrative provision, circulation on urban and / or extra-urban roads is prohibited, e) on days when offices, businesses, warehouses and commercial establishments are closed due to local custom or by public administration; f) in the event of interruption of the road system which makes it impossible or particularly difficult to carry out withdrawals and deliveries; g) for impediments due to force majeure.

11.5 The shipped Products are checked and delivered to the courier without defects. Except as provided under sub art. 14 and subparagraphs, Alma will not be liable for damages and will not be able to undertake the relative replacement or repair unless indicated at the time of acceptance of the shipment by placing the dispute on the courier's bulletin.

Upon delivery, the customer is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document sent in advance by e-mail;

- that the packaging is totally intact, not damaged, dented, punctured, wet, torn, reconditioned with Assolo non-marked adhesive tape, or in any way altered, even in the closing materials (adhesive tape or metal straps).

The Customer is therefore invited, in his interest, to REPORT any discrepancies in the packaging or the mismatch in the number of packages by adding the appropriate "SPECIFIC RESERVE" or REPORTING ON THE BULLETIN (where signature is required) the description of the type of damage to the packaging encountered in the withdrawal phase.

(Example of "SPECIFIC RESERVE" to be written next to the signature: "With reserve due to dented box **).

** dented box if dented, punched box if punctured, tape not original if tampered with, etc.

If the courier shows up with the electrical terminal, it will also be necessary to tick the "reserve" box and box and indicate the anomaly found on the packaging among the available options.

Receiving without reservations or with generic control of the products, in fact, does not allow the Customer to take legal action against the courier, nor does it allow Alma the same action in the event of loss or damage to the products, except for partial loss o damage not recognizable at the time of delivery (HIDDEN DAMAGE) for which reference should be made to art. 14.

11.6. The Customer is required to IMMEDIATELY verify the correct functionality and conformity of the Product: in case of detection of specific or hidden DAMAGE the Customer is required to report it immediately to Alma no later than 7 (seven) calendar days from the date of delivery of the product (date included in the count) through Customer Service

The customer will be asked for the following information:

  • Order number / Sales document
  • Photo of the external packaging
  • Photo of the damaged part
  • Possible affixing of signature with specific reserve

The COMPLETE documentation must be sent WITHIN AND NOT MORE THAN 7 DAYS OF CALENDAR (including Saturday and Sunday) FROM THE DATE OF RECEIPT OF THE INCLUDED PRODUCT, in order to allow Alma the recourse against the insurance of the courier within the terms established by law.

Failure to request or INCOMPLETE requests received by Alma after the above terms cannot therefore be taken into consideration, always without prejudice to the provisions set out in sub art. 14 and sub-paragraphs.

In the event of a damaged or non-compliant product received, it is MANDATORY to keep all the parts making up the ORIGINAL PACKAGING. In the absence of original packaging, Alma will not be able to manage the return of the same and the dispute raised by the Customer cannot be accepted in any way.

11.7. The Customer is required to report any particular characteristics relating to the place of delivery of the Product and / or its location. If he does not provide these indications or provides incorrect indications, any additional costs that Alma must bear to complete the delivery of the Product will be borne by him.

11.8. The Customer acknowledges that the withdrawal of the Product is a precise obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, after two failed delivery attempts, the package will be placed "in stock". If the Product is not picked up within 5 (five) working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 of the Italian Civil Code Once the contract has been resolved, Alma will reimburse the total amount eventually paid by the Customer, minus the costs of the failed delivery of the Product, the costs of returning it to Alma and any other expenses that it may have incurred due to the failure delivery caused by the absence of the recipient. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

11.9 The shipping terms, i.e. taking charge of the Product by the courier, and the delivery terms are specifically indicated in relation to the individual Product in the Technical Data Sheet. The shipping terms start from the date of transmission of the order, unless otherwise specified in these General Conditions of Sale or in the Technical Data Sheet. If the customer purchases two or more products, the shipping times are considered to be those of the product with the longest shipping times to which must be added on average 24/48 hours for the consolidation of the shipment at Alma's logistics. Delivery terms start from the shipping date or from the different date specifically indicated in the Technical Data Sheet. For the resolution of some problems of a logistical or other nature that may arise in relation to delivery, it may be necessary to contact the Customer. In this case, the shipping terms will start from the day the problem has been resolved through contact with the Customer and the delivery terms will be postponed accordingly.

If, in order to ascertain the identity and authorization of the Customer to make a payment, Alma requests additional information (for example, a landline telephone number, a two-sided copy of a valid identity card through and -mail or fax), the shipping terms, i.e. the courier will take charge of the Product, will start from the date of receipt of the documentation or from the date of confirmation of the transaction by the fraud prevention center.

11.10 If the purchased Product is delivered late compared to the delivery terms indicated in the Technical Data Sheet, the Customer can contact the Customer Service or the Online Customer Service by phone, by accessing the "Contact Us" section of the Site. Alma will promptly examine the complaint and will communicate the result to the Customer by e-mail within the maximum term of 15 days. If it turns out that the delay is not due to unforeseeable circumstances or force majeure or is not attributable to the Customer himself, Alma undertakes, in case of delivery with a delay of more than 10 days, to allow the Customer to request the termination of the contract, with consequent reimbursement of the total amount paid by the Customer, including delivery costs and any other costs also for services purchased by the same, immediately and in any case within 10 days from the request for termination of the contract or, alternatively, to provide the Customer with a discount coupon equal to the value of the delivery costs paid by the Customer which can be spent on the Site within 3 months.

In no case, Alma can be held responsible for the delay, cancellation or impossibility of making the delivery if this depends on the cause of force majeure or unforeseeable circumstances (including malfunctions and disservices of the Internet and Customer's responsibility).

12. Disclaimer

These general conditions outline the entire scope of responsibility of Alma regarding the items sold on the Site, with the exclusion of any other warranty, condition and term, expressed or implied, established by law, also with reference to the quality or suitability of the items for use specific, without prejudice to those guarantees which, by law, cannot be waived, with particular reference to the provisions of article 1229 of the civil code and in terms of liability for damage from defective products and consumer protection. In no case will Alma be responsible for the loss of profit or for any indirect damage suffered by the Customer for a fact, act or omission attributable to Alma pursuant to these general conditions or in any case in relation to the sale object of the same.

13. Return of products and right of withdrawal

13.1 In general, no return of items will be allowed without the prior written consent of Alma, except as indicated below.

13.2 The return is not allowed for health, electromedical products, those subject to customization at the request of the Customer, or for other items that, although provided by Alma, were not available as part of the offer on the Site and, therefore, have been specifically ordered on customer request.

13.3 In accordance with articles 52 and ss. of the Consumer Code, the Customer who has the quality of consumer has the right to withdraw from the purchase contract of the Product, without any penalty and without the need to specify the reason, within the term of 14 (fourteen) days from receipt of the Product (or in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good).

13.4 The Customer who wishes to exercise the withdrawal must send Alma an explicit written communication to that effect, within 14 days from the date of receipt of the Product. This communication must be sent by e-mail to the following address "", or via PEC to the following address "" or by registered letter at the registered office in Naples at Via Duomo, 350, cap 80133.

The Customer can exercise the withdrawal either by sending any explicit declaration containing the decision to withdraw from the contract, or, alternatively by transmitting the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:

Standard withdrawal form pursuant to art. 49, paragraph 1, lett. h)

(complete and return this form only if you wish to withdraw from the contract)

Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract of sale of the following goods / services (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this form is sent in paper version)

- Date

(*) Delete the unnecessary wording.

13.5 In the withdrawal notice, the Customer must indicate the purchase order number, the Product or Products for which he intends to exercise the right of withdrawal, as well as the clearly expressed will to withdraw from the purchase. The Customer is also advised to attach a copy of the purchase tax documentation to the withdrawal notice.

13.6 Once the withdrawal notification has been received, the Alma Customer Support Service will promptly communicate to the Customer the unique code WITHDRAWAL CODE that the Customer is asked to use to return the Product. The Product must be returned to Alma within 30 (thirty) calendar days from the communication of the WITHDRAWAL CODE. For the purposes of the expiry of the term, the Product is considered returned when it is delivered to the accepting post office or to the shipper.

13.7 The substantial integrity of the property is an essential condition for exercising the right of withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.), fully functional and free of signs of damage, wear or dirt and which consequently can no longer be considered complete and salable. If the serial number of the same is inserted on the packaging of the Product, as, for example, for electronic products, it forms part of the product and, consequently, the Product must be returned in the original packaging, which must be placed in a additional packaging, since the WITHDRAWAL CODE or any other label or ribbon cannot be affixed on it. The withdrawal also applies to the product in its entirety. It cannot be exercised in relation to parts and / or accessories of the Product.

13.8 The costs of returning the Product are charged to the Customer. The return takes place under the full responsibility of the Customer until the receipt of the Product by Alma. The Customer is liable for any damage that the Product may suffer during transport.

13.9 Provided that the Customer has respected the methods, terms and conditions for exercising the right of withdrawal, Alma will proceed, within 30 days from the date on which it became aware of the exercise of the right of withdrawal, to reimburse the sums paid by the Customer for the Product. The reimbursement will not include the delivery costs at the Alma headquarters. In accordance with art. 56, paragraph 3, of the Consumer Code, unless Alma has offered to collect the goods himself, the latter can withhold the refund until he has received the goods or until the consumer has shown that he has sent the goods back, depending on the which situation occurs first. The refund will be made by reversal of the amount charged to the customer's credit card, if he has used this method of payment, or, in all other cases, by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details in writing, even in the same communication of withdrawal, to allow Alma to make the refund.

13.10 If the Product is damaged during transport, Alma will notify the Customer of the incident within 5 working days of receipt of the Product, to allow it to exercise the rights that are due to the Customer according to the transport contract. In this case, the Product will be made available to the Customer, so that it can return to its possession and, at the same time, since the condition of the integrity of the Product does not exist, the request for withdrawal will be refused.

The provisions of articles 48 to 67 of the Consumer Code do not apply to contracts negotiated outside commercial premises on the basis of which the consideration that the consumer must pay does not exceed 50 (fifty) euros. However, the provisions of this Chapter apply in the case of multiple contracts entered into simultaneously by the same parties, if the amount of the overall consideration that the consumer must pay, regardless of the amount of the individual contracts, exceeds the amount of 50 euros.

13.11 As required by art. 59 of the Consumer Code and given what previously indicated in point 13.2, the right of withdrawal does not apply:

a) in the case of supply of services after the complete provision of the service if the execution began with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by Alma;

b) in the case of the supply of goods made to measure or clearly personalized or which, by their nature, cannot be sent back or risk deteriorating or altering rapidly;

c) in the case of supply of sealed audiovisual products or computer software, opened by the consumer;

d) in the case of the supply of consumable products (e.g. perfumes, personal care products), if the package is not sealed;

e) if the purchase is made in the Outlet section (e.g. refurbished or restocked products);

f) in the case of the supply of sealed goods that do not lend themselves to be returned for reasons of hygiene or connected to the protection of health and have been opened after delivery;

g) to all those who do not qualify as consumers;

h) to underwear without original or worn packaging;

i) for the collection of the goods on site as they can be viewed at the time of collection

13.12 If the withdrawal has not been exercised in accordance with the provisions of art. 52 and ss. Consumer Code and, in particular, if the Product is not intact in all its parts and / or accompanied by its accessories and / or elements that form an integral part of it (e.g. cables, batteries, manuals, etc.) and / o is devoid of the original packaging, when it is part of the Product or even when it is damaged or used by the Customer beyond the limit of normal diligence, it will not lead to the termination of the contract and, consequently, will not entitle the refund of the amount paid by the Customer for the Product. The Product will remain at Alma's disposal for the Customer to collect it at the Customer's expense and responsibility.

13.13 The consumer is solely responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. To establish the nature, characteristics and functioning of the goods, the consumer can only manipulate and inspect them in the same way that he would be allowed to do it in a shop. For example, the consumer only needs to try on a garment, without being able to wear it. Consequently, during the withdrawal period, the consumer must handle and inspect the goods with due diligence.

13.14 The returned goods must be intact, packed in their original packaging and complete with any labels without any lack. Otherwise, upon notification to the Customer, Alma will deplete a percentage between 10% and 80% of the value of the asset at the time of the return, since the product itself cannot be sold again.

13.15 - The asset subject to exercise of the right of withdrawal must bear the same serial number present in the sales receipt; should the goods have a different serial number, the return will not be accepted and the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.

14. Legal guarantee of conformity

14.1 All new Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by art. 128-135 of the Consumer Code ("Legal Guarantee").

14.2 The Legal Guarantee is reserved for consumers. Therefore, it only applies to customers who have made the purchase on the site for purposes unrelated to any business, commercial, craft or professional activity that may be carried out.

14.3 Alma is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery (except for used and reconditioned products, as written above). The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is assumed that the defects of conformity that occur within six months of delivery of the products already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. From the seventh month following the delivery of the product, it will instead be the responsibility of the consumer to prove that the lack of conformity already existed at the time of delivery of the same.

14.4 In order to take advantage of the Legal Guarantee, the Customer must therefore first provide proof of the date of purchase and delivery of the goods. Therefore, for the purposes of this test, the Customer should keep the purchase receipt, as well as the DDT or any other document that can attest to the date of the purchase (for example, the credit card statement or bank statement).

14.5 Any faults or malfunctions caused by accidental events or by Customer's liability or by a use of the product that is not in accordance with its intended use and / or with what is provided in the technical documentation attached to the product are excluded from the scope of the Legal Guarantee.

14.6 In the event of a lack of conformity duly reported in the terms, the Customer has the right:

  • primarily, to the free repair or replacement of the goods, of his choice, unless the requested remedy is objectively impossible or excessively expensive compared to the other;
  • in a secondary way (in the event that the repair or replacement is impossible or excessively expensive or the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or the termination of the contract, of your choice.
  • The remedy requested is excessively burdensome if it imposes unreasonable costs on the seller in comparison to the alternative remedies that can be experimented, taking into account (i) the value that the good would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be tried without significant inconvenience for the consumer.

14.7 If a product purchased on the Site, during the period of validity of the Legal Guarantee, manifests what could be a lack of conformity, the Customer must send Alma a specific communication, using the Online Customer Service, Alma reserves the right to ask the Customer to attach the purchase receipt and / or the DDT or other document proving the date of the purchase to the request. The Customer Service will promptly reply to the Customer's communication, indicating what next steps he will have to take.

15. Conventional Manufacturer Warranty

The Products sold on the Site may, depending on their nature, be covered by a conventional guarantee issued by the manufacturer ("Conventional Guarantee"). The customer can only enforce this guarantee against the manufacturer. The duration, the extension, also territorial, the conditions and methods of use, the types of damage / defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.

The Conventional Guarantee is voluntary in nature and does not add, replace, limit or prejudice or exclude the Legal Guarantee.

16. Privacy

The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and in any way be transferred to third parties.

Alma proceeds to the processing of its customers' personal data in accordance with the provisions of the law, according to the methods and for the purposes specified in the Privacy Policy published in the "Privacy & Cookie" section of the Site or at the following email address

The data controller is Alma S.r.l. with registered office in Naples at Via Duomo 350 registered in the Companies Register of Naples REA 900529, VAT number 07660351219, "

The website uses "cookies". Cookies are electronic files that record information relating to customer navigation on the site (pages consulted, date and time of the consultation, etc.) and which allow Alma to offer a personalized service to its customers.

Alma informs the Customer of the possibility to disable the creation of these files, by accessing its Internet configuration menu. This will prevent, however, the Customer from proceeding with the online purchase.

17. Complaints

Any complaints must be addressed either via PEC to the following address "" or by registered letter at the registered office in Naples at Via Duomo, 350, cap 80133, or by accessing the Online Customer Service.

18. Jurisdiction

These General Conditions of Sale are governed by Italian law and subject to Italian jurisdiction. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

For any dispute concerning the validity, execution or interpretation of these General Conditions of Sale and the related effects, it is competent: a) the Court of the place of residence or domicile of the Customer, if the Customer is a consumer and is resident or domiciled in Italy; b) the Court of Naples exclusively, in any other case.